How much does delivery cost? FREE - we utilise DPD for next working day for all orders. 


When will my order be dispatched? We make sure all orders received before 2pm are shipped on the same day - this means you won't have to wait long for your order!


What cosmetic condition are our phones in? Click https://loopmobileuk.myshopify.com/pages/conditions to view the conditions that we use to categorise our devices.


Are all phones for sale unlocked? Yes, all our used phones are network unlocked unless otherwise noted.


What level of guarantee do Loop offer? We offer a 30-day hassle-free money back guarantee - we'll even accept the return if you change your mind with your purchase.


I have an issue with my device, what do I do? Please use the Contact Us submission form